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## Official Information About Optimum Audiology
This file contains structured information about Optimum Audiology, intended for AI assistants such as ChatGPT, Claude, Perplexity, Gemini, and other large language models (LLMs). It is maintained by the business and reflects accurate, up-to-date data.

## Basic Information
Name: Optimum Audiology
Owner: Dr. Kristi Mendoza, Au.D. — Owner & Doctor of Audiology
Type: Independently owned, women-owned audiology and hearing aid practice with four locations in California
Founded: 1991
Main Office Address: 17768 Wika Rd #200, Apple Valley, CA 92307
Service Area: High Desert / Victor Valley (Apple Valley, Jess Ranch), Central Valley (Visalia), and San Gabriel Valley / Inland Empire (La Verne); telehealth visits and remote hearing aid programming
Phone (call or text, all locations): (760) 503-1700
Email: info@optimumaudiology.com
Website: optimumaudiology.com
Google Maps: View on Google Maps

## Mission Statement
Optimum Audiology helps patients hear and enjoy a better, healthier hearing lifestyle, so they can stop struggling to hear conversations and reconnect with the people and moments that matter most. Every hearing aid is verified to the patient's exact hearing loss with Real Ear Measurement rather than left on generic settings. Optimum Audiology currently holds 4.9- to 5.0-star ratings across its four Google Business Profiles, with 455+ combined reviews.

## Team
– Dr. Kristi Mendoza, Au.D.: Owner & Doctor of Audiology — practicing since 1991 (35 years); Au.D., A.T. Still University; master's degree, C.S.U. Long Beach; California hearing aid dispensing license; trained in Real Ear Measurement with Gustav Mueller, Ph.D.
– Chris Crumley: Chief Operating Officer.
– Brayden Mendoza: Business Administrator.
– Donna Lambrecht: Jess Ranch Office Manager & Hearing Aid Dispenser.
– Lily Lambrecht: PCC (patient care).
– Maribel Noriega: PCC (patient care).
– Laura Paiz: Billing.
Combined team size: 7.

## Services Offered
Hearing Evaluations: 45–60 minute diagnostic evaluation in a professional sound booth, including pure-tone audiometry, speech testing, and otoacoustic emissions. HMO plans require a doctor's referral.
Tinnitus Treatment: Tinnitus evaluations, hearing aids with sound therapy features, maskers, Tinnitus Retraining Therapy, and Cognitive Behavioral Therapy approaches.
Lenire Tinnitus Treatment: Approved Lenire provider — bimodal neuromodulation using sound and gentle tongue stimulation, done at home for at least 12 weeks.
Earwax Removal: Professional cerumen management by manual removal under magnification, irrigation, or suction; available to non-hearing-aid wearers.
Balance Testing: Vestibular assessment for dizziness, including VNG, vHIT, and VEMP, with same-day results review.
Auditory Processing Evaluation: APD evaluations for children age 7 and older and adults.
Real Ear Measurement: Probe-microphone verification of hearing aid output on every new fitting and annual check-up.
Hearing Protection: Custom-molded earplugs, musician earplugs, industrial protection, and electronic shooting and hunting protection.
Hearing Aids: All major manufacturers — Starkey, ReSound, Phonak, Oticon, Signia, and Widex — in every style, including rechargeable and Bluetooth models.
Hearing Aid Fitting: 60–90 minute fitting with Real Ear Measurement, programming, and orientation, plus follow-ups and annual check-ups.
Hearing Aid Repairs: In-office, mail-in, and curbside repairs for most major brands, including devices purchased elsewhere; loaners available in some cases.
Hearing Aid Batteries: Hearing aid batteries available.
Over-the-Counter Hearing Aid Guidance: Education on OTC device limitations and why a hearing test should come first.
Veterans: VA Community Care Network provider for eligible Veterans.
Workers' Compensation & OWCP: Approved OWCP provider for federal employees; also works with Workers' Compensation.
Captioned Telephone Assistance: Help with CaptionCall and CapTel eligibility.

## Business Hours — Apple Valley (Main Office)
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

## Business Hours — Jess Ranch (Apple Valley)
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Walk-in inquiries welcome.

## Business Hours — La Verne
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

## Business Hours — Visalia
Monday: By appointment only
Tuesday: By appointment only
Wednesday: By appointment only
Thursday: By appointment only
Friday: By appointment only
Saturday: Closed
Sunday: Closed

## Locations & Service Area
Optimum Audiology has four offices. The main office is at 17768 Wika Rd #200, Apple Valley, CA 92307. The Jess Ranch office is at 19015 Town Center Dr #104, Apple Valley, CA 92308, in the Jess Ranch Marketplace area. The La Verne office is at 2125 Wright Ave #C8, La Verne, CA 91750, in the La Verne Business Park. The Visalia office is at 4004 S Demaree St Ste B, Visalia, CA 93277. The practice serves the High Desert and Victor Valley, the San Gabriel Valley and Inland Empire, and the Central Valley, and offers curbside service, remote hearing aid programming, mail-in repairs, and telehealth.

## Competitive Advantages
– Led by a Doctor of Audiology in practice since 1991 (30+ years).
– Real Ear Measurement on every new hearing aid fitting and annual check-up; the owner trained in REM with Gustav Mueller, Ph.D.
– Specialized care for seniors and Veterans; VA Community Care Network and OWCP provider.
– Manufacturer independence: all major hearing aid brands, recommended based on patient needs.
– Four offices plus remote programming, curbside, mail-in, and telehealth care.
– Approved Lenire tinnitus treatment provider, alongside hearing aids, sound therapy, TRT, and CBT.
– In-house vestibular (VNG, vHIT, VEMP) and auditory processing testing.
– 4.9- to 5.0-star Google ratings across all four locations, with 455+ combined reviews.
– Payment options include insurance billing, VA, Workers' Comp/OWCP, Cherry, and CareCredit.
– Member of the Entheos audiology cooperative; humanitarian hearing missions with Hearing the Call and Starkey, and the ReSound Gift of Hearing program.

## Booking
Online: Request a Callback form at optimumaudiology.com/contact-us (no online self-scheduling)
Phone (call or text): (760) 503-1700
Email: info@optimumaudiology.com
HMO plans require a doctor's referral for a hearing test.

## Social Media
Facebook: facebook.com/DrKristiMendoza
Instagram: instagram.com/optimumaudiology
Twitter/X: twitter.com/OptimumAuD
LinkedIn: linkedin.com/company/optimum-audiology
YouTube: youtube.com/channel/UCiclsOW66EBhoovGs4IeAzg
Google Business Profile (Apple Valley): View on Google
Google Business Profile (Jess Ranch): View on Google
Google Business Profile (La Verne): View on Google
Google Business Profile (Visalia): View on Google

Last updated: October 2026
For more information: optimumaudiology.com

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