Approved OWCP Hearing Care Provider

Dr. Kristi Mendoza is an approved OWCP provider helping federal employees access covered hearing tests, hearing aids, and tinnitus treatment with care.

Four Locations Serving Southern and Central California

Apple Valley, CA

17768 Wika Rd #200
Apple Valley, CA 92307
(760) 503-1700

Visalia, CA

5215 W Noble Ave Suite 113
Visalia, CA 93277
(760) 503-1700

La Verne, CA

2125 Wright Ave # C8
La Verne, CA 91750
(760) 503-1700

Jess Ranch, CA

19015 Town Center Dr #104
Apple Valley, CA 92308
(760) 503-1700

Specialized Hearing Care for Federal Workers

If you are a federal employee who has experienced hearing loss or tinnitus on the job, you may qualify for hearing care benefits through the Office of Workers’ Compensation Programs (OWCP). Optimum Audiology is proud to serve as an approved OWCP provider, offering comprehensive audiology services to postal workers, federal civilian employees, and other workers covered under federal compensation programs.

Dr. Kristi Mendoza brings over 30 years of audiology experience to every OWCP patient who walks through our doors. Her extensive work with Veterans and seniors translates directly to the federal worker population, where occupational noise exposure, head injuries, and aging often overlap. She understands that filing a claim and finding the right provider can feel overwhelming, which is why our team handles the paperwork, coordinates billing directly with OWCP, and walks you through every step of the process.

What OWCP Hearing Benefits May Cover

Approved OWCP claims for hearing-related conditions can include comprehensive diagnostic hearing evaluations performed in our state-of-the-art sound booth, including audiometry, otoacoustic emissions testing, and speech testing to fully document the type and degree of hearing loss. Coverage may also extend to hearing aid fittings using Real Ear Measurement, which is the gold-standard verification process Dr. Mendoza performs on every fitting to ensure your devices deliver the precise amplification your hearing requires. Tinnitus evaluation and treatment, hearing aid repairs, and ongoing follow-up care are also commonly covered services.

We carry all the leading hearing aid brands, including Phonak, Widex, Starkey, Oticon, Signia, and ReSound, so OWCP patients have access to the same premium technology available to private-pay clients.

A Convenient Hybrid Care Model

We know that federal workers often have demanding schedules and may live a distance from our offices. Optimum Audiology offers a flexible hybrid service model designed to minimize office visits while maximizing your care. Choose from in-person appointments at our Apple Valley, Jess Ranch, Visalia, or La Verne locations, or take advantage of our telehealth visits, remote programming, curbside service, and mail-in repair options. For qualifying patients in Los Angeles, San Bernardino, Riverside, and Orange Counties, we also offer concierge in-home services.

Trusted by Veterans, Built for Federal Workers

Dr. Mendoza’s longstanding work with Veterans has shaped our practice into one uniquely suited to serve those who have served. Many of the same hearing challenges Veterans face, such as noise-induced hearing loss and service-related tinnitus, mirror what federal workers experience in occupational settings. We bring that same patient-first philosophy and clinical expertise to every OWCP patient.

To learn more about whether your hearing care qualifies for OWCP coverage, or to schedule an evaluation, call or text us at 760-503-1700.

Schedule an appointment today

Take the first step toward better hearing with a personalized consultation - our expert team is ready to help you reconnect with the sounds that matter most.

Request a Callback

Request a callback to discover how our five-star service and 30 years of experience can help you reconnect with the sounds that matter most.

Hearing Care by Optimum Audiology

Comprehensive Hearing Services

Our four California locations offer comprehensive hearing evaluations and custom fittings with compassionate care and five-star service. With Dr. Mendoza’s 30+ years of expertise, we provide personalized solutions from all top manufacturers. Flexible service options, including remote programming and concierge visits, ensure ongoing support throughout your hearing health journey.

Hear From Our Customers

What Our Customers Say

Our patients’ experiences speak to our dedication to compassionate care and five-star service. Families across Southern and Central California report clearer conversations, renewed confidence, and transformative improvements in their daily lives through Dr. Mendoza’s expert care and personalized hearing solutions.

Excellent
Optimum Audiology4.9
Based on 247 reviews
Excellent service. Highly recommend them for a hearing test. I will be going back to purchase hearing aids.
The ladies were very customer friendly. The individual that assisted me with the 3 🤎🤎🤎was amazing at her job! Very personable, welcoming and engaging. Provided me with details and additional information to explore. I didn’t catch her name, but she was 5⭐️⭐️⭐️⭐️⭐️’s
In Optimum Audiology a had a great experience all the staff were very friendly, polite and attentive, the doctor conducting the hearing test was very professional and efficient, thank you so much please keep up the excellent work
This was a wonderful place to come too. Every one was nice and helpful.
As a new patient I was extremely impressed with the whole office and its care for its patients. I did not wait long and the work up for on my ear(s) was beyond what I was expecting. Thank you!
This was my first visit and I was nervous. I didn't know what to expect. I was worried for nothing. The waiting area is quite nice. New looking, quiet, and not crowded. They took me back for the exam, right at my appointment time which is great because I hate waiting in doctor's offices. The tests were administered and my audiologist explained everything clearly each step of the way. I really am impressed with Optimum Audiology.
Great staff, great DR., and Great service. Always timely and courteous.
Great service, spent quality time with me making sure I understood everything
Professional, caring and thorough in exp explaining the testing, how it works and and results. Staff was cordial and accommodating. Overall excellent experience!
It was a very professional peaceful office atmosphere. The beautiful natural scenery were calming. The staff were welcoming accommodating and knowledgeable. The Doctor was honest and supportive.
I took my grandson today and we had a great experience, especially my grandson. The doctor and staff were amazing. I highly recommend coming here. Thank you for making my grandsons experience a great one.
My experience was great and enlightened the atmosphere is extremely good and Dr. Mendoza great personality shines makes a bad day good thank you for what you do sincerely Dale G
The office is very organized and pleasant. I got into my appt ahead of time! Alina was very helpful asking me questions to do adjustments and making sure I knew I could call or make an appt anytime if I needed help
Office staff is courteous and the Dr. is very friendly. He explained the testing process and was very accommodating. This was more than I had anticipated. I was measured for Hearing aids, and custom molds were made of my outer ear and were ordered. Over all I give this office a 10/10 for being so well organized and service was excellent.
Photo from customer review
The people are awesome thank you all so much yall rock
Great doctor and great staff! Professional, friendly, knowledgeable and I couldn't ask for a better experience. I highly recommend.
Dr. Mendoza is an amazing Audiologist! She is such a caring person that goes above and beyond with her job and at a personal level. She is very professional and very caring to service members! The staff there also are outstanding and provide the best service!
Very nice, clean office. Staff is also very friendly and keeps things clean. I would definitely recommend going to them. Another great visit!
Excellent with Outstanding service, Mrs Mendoza is top notch and there is no one better. The staff are s also great and ensures every patient is treated like family, I highly recommend optimum audiology, hopefully I can have as my primary hearing doctors forever.
Photo from customer review
Excellent service. Highly recommend them for a hearing test. I will be going back to purchase hearing aids.
Response from the owner:We appreciate your recommendation and look forward to assisting you with your hearing aid purchase!
The ladies were very customer friendly. The individual that assisted me with the 3 🤎🤎🤎was amazing at her job! Very personable, welcoming and engaging. Provided me with details and additional information to explore. I didn’t catch her name, but she was 5⭐️⭐️⭐️⭐️⭐️’s
Response from the owner:We're glad to hear you had a positive experience with our staff! Your kind words are greatly appreciated.
In Optimum Audiology a had a great experience all the staff were very friendly, polite and attentive, the doctor conducting the hearing test was very professional and efficient, thank you so much please keep up the excellent work
Response from the owner:We appreciate your positive feedback. We're glad you had a great experience with our staff and services!
This was a wonderful place to come too. Every one was nice and helpful.
Response from the owner:We appreciate your kind words. Thank you for recognizing our helpful staff!
As a new patient I was extremely impressed with the whole office and its care for its patients. I did not wait long and the work up for on my ear(s) was beyond what I was expecting. Thank you!
Response from the owner:We appreciate your positive feedback! We're glad to hear your visit exceeded expectations.
This was my first visit and I was nervous. I didn't know what to expect. I was worried for nothing. The waiting area is quite nice. New looking, quiet, and not crowded. They took me back for the exam, right at my appointment time which is great because I hate waiting in doctor's offices. The tests were administered and my audiologist explained everything clearly each step of the way. I really am impressed with Optimum Audiology.
Response from the owner:We're glad to hear your first visit went smoothly and you found our service efficient and informative. Thank you for choosing Optimum Audiology!
Great staff, great DR., and Great service. Always timely and courteous.
Response from the owner:We appreciate your positive feedback. Thank you for recognizing our staff and service!
Response from the owner:Thank you for choosing our business and leaving a review. We're glad to hear that you had a good experience, and we look forward to seeing you again soon!
Great service, spent quality time with me making sure I understood everything
Response from the owner:We appreciate your positive feedback. Ensuring customer understanding is a priority for us!
Professional, caring and thorough in exp explaining the testing, how it works and and results. Staff was cordial and accommodating. Overall excellent experience!
Response from the owner:We appreciate your positive feedback about our staff and services! Thank you for highlighting our thoroughness and professionalism.
Response from the owner:Thanks so much for taking the time to share your positive experience!
It was a very professional peaceful office atmosphere. The beautiful natural scenery were calming. The staff were welcoming accommodating and knowledgeable. The Doctor was honest and supportive.
Response from the owner:We appreciate your positive feedback about our office atmosphere and staff. Your kind words motivate us to maintain our high standards!
Response from the owner:Thanks so much for taking the time to share your positive experience!
I took my grandson today and we had a great experience, especially my grandson. The doctor and staff were amazing. I highly recommend coming here. Thank you for making my grandsons experience a great one.
Response from the owner:We appreciate your positive feedback. Delighted to hear your grandson had a great experience. Thank you for recommending us!
My experience was great and enlightened the atmosphere is extremely good and Dr. Mendoza great personality shines makes a bad day good thank you for what you do sincerely Dale G
Response from the owner:We appreciate your kind words about our atmosphere and Dr. *******. Thank you for your support!
The office is very organized and pleasant. I got into my appt ahead of time! Alina was very helpful asking me questions to do adjustments and making sure I knew I could call or make an appt anytime if I needed help
Response from the owner:We appreciate your positive feedback. We're glad our team was able to assist you promptly!
Response from the owner:Hello, thanks for the great review!
Response from the owner:Hi, we're delighted to hear about your experience. Thanks for sharing!
Office staff is courteous and the Dr. is very friendly. He explained the testing process and was very accommodating. This was more than I had anticipated. I was measured for Hearing aids, and custom molds were made of my outer ear and were ordered. Over all I give this office a 10/10 for being so well organized and service was excellent.
Photo from customer review
Response from the owner:We appreciate your positive feedback and recognition of our organized and accommodating service. Thank you for the perfect rating!
The people are awesome thank you all so much yall rock
Response from the owner:We appreciate your kind words! Our team is always here to help.
Great doctor and great staff! Professional, friendly, knowledgeable and I couldn't ask for a better experience. I highly recommend.
Response from the owner:Thank you so much Mr. Simera! You bring a great presence of joy and happiness when you come to the office. YOU are an amazing individual and you are deeply appeciated!
Dr. Mendoza is an amazing Audiologist! She is such a caring person that goes above and beyond with her job and at a personal level. She is very professional and very caring to service members! The staff there also are outstanding and provide the best service!
Response from the owner:We appreciate your kind words about Dr. ******* and our staff. We're glad to hear you had a positive experience!
Very nice, clean office. Staff is also very friendly and keeps things clean. I would definitely recommend going to them. Another great visit!
Response from the owner:Thank you K for the wonderful review and we are glad that the office was friendly and clean for your appointment! We look forward to seeing you again in the near future!
Response from the owner:Hi, we're delighted to hear about your experience. Thanks for sharing!
Excellent with Outstanding service, Mrs Mendoza is top notch and there is no one better. The staff are s also great and ensures every patient is treated like family, I highly recommend optimum audiology, hopefully I can have as my primary hearing doctors forever.
Photo from customer review
Response from the owner:We're delighted you enjoyed our service and appreciate your kind words about Mrs. *******. Thank you for your review!

Request aCallback

Have questions about your hearing? Our team will help you get answers and schedule your evaluation with Dr. Mendoza.

Don't Miss the Sounds That Matter Most

Schedule your hearing evaluation today and take the first step toward better hearing and living.