Terms and Conditions

Optimum Audiology (“we,” “us,” or “our”) provides this website (“Site”) to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Site constitutes your agreement to all such terms, conditions, and notices.

Modification of These Terms of Use

We reserve the right to change the terms, conditions, and notices under which this Site is offered, including but not limited to the charges associated with the use of this Site.

Links to Third Party Sites

This Site may contain links to other websites (“Linked Sites”). The Linked Sites are not under our control and we are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. We are not responsible for webcasting or any other form of transmission received from any Linked Site. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site or any association with its operators.

No Unlawful or Prohibited Use

As a condition of your use of this Site, you warrant to us that you will not use this Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use this Site in any manner which could damage, disable, overburden, or impair this Site or interfere with any other party’s use and enjoyment of this Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through this Site.

Content You Submit

When using this Site, you may have the opportunity to submit reviews or feedback regarding your experiences with us, and to participate in bulletin boards, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication features designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send, and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not post content that contains:

  • Personal and confidential information, including phone numbers, addresses, and health information;
  • Vulgar content, including offensive, derogatory, obscene, profane, or inflammatory language or content;
  • Threats or personal attacks on others;
  • Discriminatory content or hate speech, including content that advocates against groups of people based on their race, ethnic origin, religion, disability, gender, gender identity, sexual orientation, age, or veteran status;
  • Misrepresentations, including content submitted fraudulently on behalf of others or that misrepresents your identity or connection with us or our practice;
  • Non-applicable content, including posts that are not specific to us or our practice;
  • Advertising or solicitations;
  • Illegal content; or
  • References to or information about ongoing legal matters or proceedings.

You further agree that you will not:

  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
  • Falsify or delete any legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
  • Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

We have no obligation to monitor the Communication Services. However, we reserve the right to review materials posted to a Communication Service and to remove any content that does not comply with these terms or any publicly posted content that includes personal and confidential information. We reserve the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Content uploaded to a Communication Service may be subject to posted limitations on usage, reproduction, and/or dissemination. You are responsible for adhering to such limitations if you download the content. If you would like to remove your own review from this Site, please contact us.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. WE AND/OR OUR SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THIS SITE AT ANY TIME. ADVICE RECEIVED VIA THIS SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. WE AND/OR OUR SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THIS SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. WE AND/OR OUR SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE AND/OR OUR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THIS SITE, WITH THE DELAY OR INABILITY TO USE THIS SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THIS SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF WE OR ANY OF OUR SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS SITE.

Text Message Communications

By submitting our forms and signing up for texts, you consent to receive text messages from Optimum Audiology at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.

If you have any problems with the messaging program, please reply with the keyword HELP for more assistance or call us at (760) 503-1700, and our friendly representatives will help you. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent. Message frequency varies. If you have questions about your text plan or data plan, you can contact your wireless provider. For privacy-related questions, please refer to our privacy policy: https://www.optimumaudiology.com/privacy-policy/.

You can cancel the SMS service at any time. Simply text “STOP” to 760-389-1806. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

Copyright and Trademark Notices

All contents of this website are Copyright © Optimum Audiology. All Rights Reserved. All logos are trademarks and service marks of Optimum Audiology. All other trademarks, service marks and logos used in this Site are the property of their respective owners.

Trademarks

The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred. Any rights not expressly granted herein are reserved.

Notices

Please contact us by phone at (760) 503-1700 or by mail at 17768 Wika Road, Suite 200, Apple Valley, CA 92307, or by email at chris@optimumaudiology.com.

Brenda Arce
1 day ago
Donna is so patient and kind to Stella Martin. Stella really likes Donna and we both appreciate her attention and help.
Adrian Flores
1 day ago
Janice Wagner
1 day ago
She was 👍 great
Response from the owner:Thank you for your 5-star review! We truly appreciate your kind words and your support. We'll be sure to share your encouragement with our team!
DianaTerry
1 day ago
Dr Mendoza is the Best Au.D. ! I will not go to anyone else for my hearing aid needs . I drive 90 miles to see her . Her staff is always very professional and understanding with your needs . Thank you Dr Mendoza! Your the Best Terry and Diana
Response from the owner:Thank you for your heartfelt review! Hearing Matters because People Matter, and your thoughtful words are a wonderful reminder of why we are passionate about what we do. We are grateful for your support and will gladly share your kind message with Dr. Mendoza and our entire team.
Ysbet K
2 days ago
The place was very welcoming, my child had an appointment and it didn't take long to get called in. They made the whole process nice and smooth.
Response from the owner:Thank you for your wonderful 5-star review! We truly appreciate your kind words about our team and office. Creating a welcoming and positive experience is something we strive for every day, and your encouragement means so much to us.
Ld Sanders
5 days ago
I really like the place.It was very comfortable very please with the young ladies service in there.It was really, really not nice.
Response from the owner:Thank you for your wonderful 5-star review! We're so glad you took the time to share your kind words. We'll be sure to pass your compliments along to our team! They'll truly appreciate your encouragement.
Mike Lopez
5 days ago
Optimum Audiology always provides great technical assistance and great customer support. The staff is courageous and knowledgeable. Thank you.
Response from the owner:Your thoughtful review made our day—thank you! We're grateful for your encouragement and for recognizing our team's commitment to providing an exceptional experience. We sincerely appreciate your support.
cyn mason
5 days ago
My experience was very welcoming and pleasant. Staff and Dr. were very friendly and professional.
Response from the owner:Thank you for your wonderful 5-star review! We truly appreciate your kind words about our team. Your encouragement means so much to us, and we'll be sure to share your thoughtful feedback with everyone.
Rosella Robles
6 days ago
I had an excellent experience at Optimum Audiology. They took the time to listen to my concerns, thoroughly explained each step of the evaluation, and made sure I felt comfortable throughout the entire visit. The audiologist was knowledgeable, patient, and compassionate. They answered all of my questions in a way that was easy to understand and never made me feel rushed. It was clear that they truly care about their patients and are committed to providing the highest quality of care. I highly recommend this office to anyone looking for exceptional hearing care. The combination of outstanding customer service, professionalism, and genuine compassion made this a wonderful experience. Thank you to the entire team for your dedication and excellent care!
Response from the owner:Thank you for such a generous review! We sincerely appreciate your recognition of our team's professionalism, compassion, and dedication. We'll be delighted to share your kind words with everyone at Optimum Audiology. Your encouragement inspires us to continue striving for excellence every day.
Anthony Mays
1 week ago
Absolutely amazing! The doctor was very direct in my care, and even scheduled a ride for me for a stat referral and helped get my hearing aids. I wish there were more awesome doctors like her.
Response from the owner:Thank you so much for your thoughtful review and kind words! We are truly grateful that you took the time to share your experience. At Optimum Audiology, our team is committed to providing compassionate care and five-star service to everyone we have the privilege of serving. Your encouragement means a great deal to us, and we appreciate your support.
John Gonzales
1 week ago
The audiologist was so informative, and very understanding of my needs. Please express to her a big “Thank you” from me. John Gonzales
Response from the owner:Thank you for your wonderful 5-star review! We truly appreciate your thoughtful words. We'll be delighted to share your kind message with our audiology team. Your encouragement means so much to all of us.
Daniel Muniz
1 week ago
Nice established , friendly office workers, Dr. made me fill very comfortable during the hearing tests. Would recommend to others with hearing problems.
Response from the owner:Thank you for your wonderful 5-star review! We truly appreciate your kind words about our team and are grateful for your recommendation. Your encouragement means so much to us, and we'll be sure to share your compliments with our staff!
Doreen Durant
1 week ago
Always a quiet peaceful place Friendly staff ready to greet you with a smile
Response from the owner:Your thoughtful review made our day! Thank you for recognizing our team and for recommending Optimum Audiology. We are honored by your support and look forward to continuing to serve our community with excellence.
Always so nice from the minute I walk in the door. From the receptionist, to the doctor.
Response from the owner:Your review brought smiles to our entire team, thank you! We work hard to create a warm and welcoming experience for everyone, and we're honored by your thoughtful words. Thank you for your support!
sheila daniels
1 week ago
Professional
Response from the owner:Reviews like yours are incredibly encouraging, thank you! We love what we do, and we're always working to provide the very best experience possible. We sincerely appreciate your support and your confidence in our team!
Debbie Leker
1 week ago
Love the Doctor and staff
Response from the owner:Thank you for your kind review! At Optimum Audiology, we believe every interaction should reflect compassion, professionalism, and genuine kindness. We truly appreciate your support and are grateful for your encouragement!
Suerstrollo
1 week ago
Most excellent service consideration, compassion. Totally knowledgeable and, and patient while explaining. Miss armstrong and the Victorville office having a bias for her job. Thank you very much.
Response from the owner:Thank you for sharing such thoughtful feedback! At Optimum Audiology, we strive to make every interaction reflect compassion, respect, and excellence. We truly appreciate your recognition of our team and your generous support.
Diane Mejia
2 weeks ago
Response from the owner:Thank you for your 5-star rating! We truly appreciate your support and are grateful you took the time to share it. Your encouragement means so much to our entire team.
Rachel Revai
2 weeks ago
Response from the owner:We are so grateful for your 5-star review! Thank you for supporting our team and for helping others learn about Optimum Audiology. We appreciate your encouragement and wish you all the best.
Marvin Veliz
2 weeks ago
Excelente atención
Response from the owner:Thank you for your wonderful 5-star rating! Your support means so much to our team and encourages us to continue serving our community with compassion, excellence, and care. We sincerely appreciate it!
Laurie Atencio
2 weeks ago
Dr. Kumar was patient and understanding regarding my husband's care. Felt comfortable regarding the hearing test, staff seemed nice as well. I did request a copy of the test and I am awaiting the email for our records.
Response from the owner:Thank you for your kind review and for taking the time to share your feedback. We truly appreciate your thoughtful words about our team. If there is anything further we can assist with, please don't hesitate to contact our office directly. Thank you for your support!
Sandy Barum
2 weeks ago
Response from the owner:We're so grateful for your 5-star review! Thank you for your support and for recognizing our team's commitment to creating a welcoming experience.
Martha Godoy
2 weeks ago
Response from the owner:We're so grateful for your 5-star review! Thank you for your support and for recognizing our team's commitment to creating a welcoming experience.
Shana Lard
2 weeks ago
Response from the owner:Thank you for your wonderful 5-star review! It is an honor to serve our community, and we sincerely appreciate your support. Reviews like yours inspire us to continue striving for excellence every day.
Thein Zan
2 weeks ago
Pleasure to visit again
Response from the owner:Thank you for your wonderful 5-star review! We truly appreciate your kind words and are grateful you took the time to share them. Your support means so much to our team.

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