Privacy Policy

Your privacy on the Internet is of the utmost importance to us. At Optimum Audiology, we want to make your online experience satisfying and safe. We gather certain types of information about our users, including in some cases protected information under the Health Insurance Portability & Accountability Act of 1996 (“HIPAA”).

HIPAA provides penalties for covered entities that misuse personal health information. We are required by law to maintain the privacy of your protected healthcare information and to provide you with this notice of our legal duties and our privacy practices. HIPAA gives you, the patient, the right to understand and control how your protected health information (“PHI”) is used.

The information you provide is safeguarded. This Privacy Policy discloses what information we gather and how we use it. It applies to information we collect on this Website, including through electronic messages between you and the Website (for example, when you submit a message using our “Request a Callback” form or when you complete an appointment request form). It does not apply to information collected by us offline or through other means, or to information collected by third parties, including through any application or content that may link to or be accessible from this Website. By accessing or using this Website, you agree to this Privacy Policy. Please review it carefully.

You may have the following rights with respect to your PHI:

• The right to request restrictions on certain uses and disclosures of PHI, including those related to disclosures of family members, other relatives, close personal friends, or any other person identified by you. We are, however, not required to honor a request restriction except in limited circumstances, which we shall explain if you ask. If we do agree to the restriction, we must abide by it unless you notify us in writing.
• You can advise us of the best location to contact you to protect your private information.
• You can request a copy of your medical record in writing.
• You can request an amendment to your PHI. This request must be made in writing and will be honored at our discretion.
• We keep a log of disclosures of your medical information for the past six years, and you can request a copy.
• We will notify you if a breach of your protected health information occurs.

This privacy notice discloses the privacy practices for https://www.optimumaudiology.com. It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

In compliance with federal and state privacy laws, including HIPAA, written authorization by the patient or legal guardian is required before we can release records containing PHI for reasons other than treatment, payment, and healthcare operations. If you authorize the release of your records, you may revoke such authorization in writing, and we will honor your request from the date we receive your written request forward.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

The computers/servers in which we store personally identifiable information are kept in a secure environment.

Information Gathered and Tracked

Information that users provide through optional, voluntary submissions. This information may include personal information, such as your name, phone number, email address, state, and ZIP code. We collect this information to respond to user requests, customize our features for individual customers, and notify customers about updates to our site and products or services.

Information that we collect automatically as you navigate the Website. This information may include usage details, IP addresses, and information collected through tracking technologies such as cookies and web beacons. Optimum Audiology uses third-party analytics and advertising tools, such as Google Analytics and the Meta (Facebook) Pixel, to understand how visitors use our site and to measure the performance of our marketing. This information is collected in aggregate to determine which areas of our site perform well and how to create the best experience for our customers. We do not track what individual users read, but rather how each page performs overall.

Consent to Receive Text Messages

By submitting our forms and signing up for texts, you expressly authorize Optimum Audiology (and any party acting on behalf of Optimum Audiology) to contact you via text message at the mobile number(s) provided, including messages sent by automatic telephone dialing systems. You agree that you own or are authorized to provide any numbers you enroll.

Consent is not a condition of purchase. Carrier message and data rates may apply. Message frequency varies. Reply HELP for help.

You can unsubscribe at any time by replying STOP. To opt out, text STOP to 760-389-1806 from the mobile number you want to unenroll, and no further messages will be sent.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Automatic Data Collection

We use “cookies” and similar tracking technologies on this site, including those set by third-party services such as Google Analytics and the Meta (Facebook) Pixel. A cookie is a piece of data stored on a site visitor’s device that helps us understand site traffic, measure marketing performance, and improve your experience on our site. The information collected through these cookies is used in aggregate and is not linked to personally identifiable information on our site.

These third-party services may set their own cookies, over which we have no access or control. You can manage or disable cookies through your browser settings, though some features of the site may not function as intended if cookies are disabled.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information or PHI that can identify any individual person.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Healthcare Disclaimer

The information presented on this Website is not intended to be medical advice and should not be relied upon as such. If you suspect a hearing problem, we strongly urge you to consult with a qualified physician or hearing professional.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we immediately delete it from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Your California Privacy Rights

California Civil Code § 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us and indicate whether you are a California resident.

California law requires us to let you know how we respond to web browser “Do Not Track” signals. Our Website does not currently support “Do Not Track” codes. That is, Optimum Audiology does not currently respond to or take any action with regard to “Do Not Track” requests.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have questions about the Terms of Use, Privacy Policy, or your experience with any of our sites, please contact us via our website.

Optimum Audiology
17768 Wika Road, Suite 200
Apple Valley, CA 92307
Phone: (760) 503-1700
Email: chris@optimumaudiology.com